DataByte offers a range of support channels help to keep your business running smoothly. Whether it’s over the phone, email, remote access or on-site; we’re always there to assist. Through sharing risk, renowned ownership, quickly fixing defects and adding value with functional enhancements and system upgrades, we provide the competitive edge our clients need to stay ahead.
We provide total system support and that offers 24/7 first, second and third line support functions on-shore, and on-site for our Australian clients.
- The first support line is around clock throughout the year, partly-automated service layer consisting of DataByte and infrastructure vendor resources but presented to the client as single point of contact.
- The second level consist of application management and technical management to provide a scalable framework and to drive best practise by competency.
- Level three is an escalation layer to the partnering support services.
At DataByte, we strive to ensure our customers’ needs are met in a timely and professional manner. Service levels vary from customer to customer and project to project depending on the circumstances. We are happy to negotiate SLAs for mission and non-mission critical applications as per your requirements.
As part of the on-going support, DataByte provide extensive on-site training for users across all aspects of system functionality. Our consultants are highly skilled and experienced trainers who will provide you with detailed product training materials. Plus, we analyse your current business operations and provide best practise methods on your current system to minimise your workload. We also provide customised group or individual training.