Unified Customer Hub

Implementing a robust Unified Customer Hub (UCH) system is a strategic decision that can significantly impact your organization's bottom line. This overview highlights key areas where UCH drives business value, enhances competitive advantage, and promotes sustainable growth.

Our UCH has all the features you're ever going to need

  • Customer Management Features
  • Sales and Interaction Tracking
  • Communication and Engagement Features
  • Loyalty and Retention Features
  • Inventory and Product Intelligence
  • Customer Service Features
  • Analytics and Reporting
  • Technology Integration Features
  • Mobile app
  • Azure AI and Machine Learning
  • Mobile app integration
  • CRM

    Everything You and Your Customers Need

    Powerful features designed for modern businesses

    Enhanced Customer Insights and Retention

    Increase customer lifetime value through data-driven engagement strategies and increase revenue per customer

    Improved Customer Experience and Brand Loyalty

    Deliver personalized experiences across all customer touchpoints

    Seamless Integration for a Unified Business Ecosystem

    Create a single source of truth by integrating UCH, POS, RC, ERP and financial systems.

    Product Features

    Customer Management Features

    Improve upselling and cross-selling opportunities, boost customer revenue with:

  • Comprehensive customer profiles with detailed demographic information
  • Purchase history tracking across multiple channels (in-store, online, mobile)
  • Customer segmentation capabilities based on buying behaviour, preferences, and lifetime value
  • Integration of loyalty program data and membership details


  • customer management features

    Sales and Interaction Tracking

    sales and interaction tracking capabilities, enabling:

  • Sales and Interaction Tracking
  • Comprehensive sales history and transaction details
  • Cross-selling and upselling recommendation engine
  • Real-time sales performance dashboards
  • Complete log of customer interactions across all touchpoints
  • Communication tracking (email, SMS, in-store interactions, customer service calls)
  • Notes and communication history linked to individual customer profiles


  • Sales and Interaction Tracking


    Communication and Engagement Features

    Enhance customer engagement and communication with:

  • Personalized Marketing Tools
  • Automated email and SMS marketing campaigns
  • Customer lifecycle stage-based marketing segmentation
  • Personalized product recommendations
  • A/B testing capabilities for marketing communications
  • Promotion and Campaign Management
  • Custom coupon and discount code generation
  • Targeted promotional campaign creation
  • Multi-channel campaign tracking
  • ROI analysis for marketing initiatives
  • Reporting and Analytics

    Gain actionable insights with our reporting and analytics tools that offer:

  • Customizable dashboards with key performance metrics
  • Sales performance and customer behaviour reports
  • Conversion rate and risk tracking
  • Revenue forecasting
  • Custom report generation
  • Loyalty and Retention Features

    Boost customer retention and loyalty with our loyalty and retention features that include:

  • Tiered loyalty program configuration
  • Automated rewards and milestone recognition
  • Personalized loyalty rewards based on customer preferences

  • Inventory and Product Intelligence

    Improve inventory management and product intelligence with our inventory and product intelligence features that include:

  • Customer preferences and buying pattern analysis
  • Inventory level integration
  • Product recommendation algorithms
  • Seasonal trend tracking and forecasting
  • Data Security and Compliance

    Protect customer data and comply with privacy and security regulations with our data security and compliance features that include:

  • GDPR and data privacy compliance tools
  • Secure customer data encryption
  • Role-based access control
  • Audit trail and data access logging
  • Technology Integration Features:

    Integrate your existing technology stack with our technology integration features that include:

  • Omnichannel Capabilities
  • Seamless integration between online and offline sales channels
  • Seamless integration with:
  • DataByte Retail Commander
  • POS
  • DataByte ERP
  • E-commerce platform synchronization
  • Payment gateway connections
  • Shipping and logistics system integration
  • Marketing automation platform compatibility
  • Accounting and ERP system synchronization

  • Customer Service Features:

    Enhance your customer service experience with our customer service features that include:

  • Support Management
  • Ticket tracking and resolution system
  • Customer complaint and feedback management
  • Service level agreement (SLA) tracking
  • Multi-channel support integration (chat, email, phone)
  • Mobile Accessibility

    Access your UCH from anywhere with our mobile accessibility features that include:

  • Mobile app availability
  • On-the-go access
  • Offline functionality
  • Mobile-optimized interface
  • Azure AI and Machine Learning

    Unlock the power of AI and machine learning with our Azure AI and Machine Learning features that include:

  • Recommendation Engine Enhancements
  • Leverage Azure Cognitive Services' recommendation algorithms
  • Implement machine learning-powered product suggestions
  • Predictive customer behaviour modelling
  • Automated customer sentiment analysis
  • Intelligent customer service chatbots
  • Real-time personalization based on customer interaction data
  • Dynamic recommendation updates as customer behaviour evolves
  • Get Started Today

    Contact us to learn how we can help streamline your operations